Thread: Advice - UMP dead after 1.5 years - Support declining to help.

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  1. #21  
    Senior Member jambredz's Avatar
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    Complete bullshit about the sensor costing more than the camera. If BMD does not change this stupid practice I'm def out. I don't care how good the claimed camera is said to be, I aint buying again. Its shameful that loyal customers are being treated this way.
    Darren Scott
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  2. #22  
    Senior Member Taikonaut's Avatar
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    "Mr Petty Han, suddenly my Ursa Mini Pro failed after 18 months. I want my sensor changed"

    Mr Petty Han says "It is not possible"

    Last edited by Taikonaut; 09-25-2019 at 09:37 AM.
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  3. #23  
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    Just out of interest what are the options here if BMD wouldn't replace. (Now having minor panics about my UMP dying!).

    Is there an option for an extended warranty with them? (At cost, like sony etc?)

    What about insurance - depending on your insurer obviously, would it be possible to claim for a new camera via that? I guess you could 'drop it' for insurance, right? : )
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  4. #24  
    Senior Member pharpsied's Avatar
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    BMD told me much the same thing when the SDI and AC plug burned out on my 2.5K. So, after waiting a year, enduring the price drop, I was told after less than a year with the camera to buy another camera. But is was okay because althought I paid 3k for the BMCC, a new one was only 1900...
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  5. #25  
    Senior Member jambredz's Avatar
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    Quote Originally Posted by pharpsied View Post
    BMD told me much the same thing when the SDI and AC plug burned out on my 2.5K. So, after waiting a year, enduring the price drop, I was told after less than a year with the camera to buy another camera. But is was okay because althought I paid 3k for the BMCC, a new one was only 1900...
    Less than a year is still under warranty though
    Darren Scott
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  6. #26  
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    Quote Originally Posted by dop16mm View Post

    I've said it before and will say it again if your business model can't put your camera in profit in six months or less, don't spend more than what you can afford to blow on a hobby.
    dop16mm, the point here is, I think, that while we can all come up with ways to look at it, write it off etc.....we should not have to do that with a 6K USD camera.

    a $1200 P4K is bad enough if I had to lose one...ouch ! But a 6 thousand USD dollar camera. Not all of us live in the USA and we have to earn a lot more then what $6K represents to an American in order to buy that camera. BMD being Australian know this only too well. Its a lot of local currency to drop if the camera goes BANG on day 366.

    It looks like the only thing to do is take the risk (sounds crazy when talking about a new camera doesn't it) or save up some more and buy something else. Sad.
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  7. #27  
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    The OP stated in his title, Support declined to help, which is not entirely true, Supoirt stated the cost of repair would exceed replacement cost! Time was, when using original gear, if the cost of a repair, exceed 1/2 the replacement cost, they you replaced the item, not repair it. Today’s cameras are really not designed to be easily repaired, adding to their repair cost. If you think having to spend $5Kmto get a $5K camera fixed (replaced in this case) is expensive, try buying a $25K Sony Broadcast Camera, and having to spend $10K to repair it 18 months later. I had a second hand Sony ENG camera, and when the internal battery died, one week after its (Battery) 5-year warranty, Sony wanted more $ to replace the battery than I had spent to buy the camera!

    So as far as professional use of the gear goes, you replace it and move on. If shooting for a hobby, get an insurance policy for it, to cover such occurrences.

    That said, I do agree, the sensor should have lasted longer, but we do not know how many hours the OP had on the camera in 18 months, so we are just expressing uneducated guesses, or supposition as best.
    Cheers
    Last edited by Denny Smith; 09-25-2019 at 04:49 PM.
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  8. #28  
    Senior Member Taikonaut's Avatar
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    Denny, are you a BMD rep? If not then maybe let BMD respond and give their side of the story because you sounding like a spokesman for them.
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  9. #29  
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    Quote Originally Posted by Denny Smith View Post
    The OP stated in his title, Supoirt declined to help, which is not entirely true, Supoirt stated the cost of repair would exceed rep,accent cost! Time was, when using original gear, if the cost of a repair, exceed 1/2 the replacement cost, they you replaced the item, not repair it. Today’s cameras are really not designed to be easily repaired, adding to their repair cost. If you think having to spend $5Kmto get a $5K camera fixed (replaced in this case) is expensive, try buying a $25K Sony Broadcast Camera, and having to spend $10K to repair it 18 months later. I had a second hand Sony ENG camera, and when the internal battery died, one week after its (Battery) 5-year warranty, Sony wanted more $ to replace the battery than I had spent to buy the camera!

    So as far as professional use of the gear goes, you replace it and move on. If shooting for a hobby, get an insurance policy for it, to cover such occurrences.

    That said, I do agree, the sensor should have lasted longer, but we do not know how many hours the OP had on the camera in 18 months, so we are just expressing uneducated guesses, or supposition as best.
    Cheers
    Hey.

    Totally, I guess you're right but it's semantics at that point. I think it's a healthy discussion to have regardless. Again, not throwing my toys out here, just looking for advice.

    Hours wise, it's tough to say as BM doesn't offer a tool or info screen but I'd venture to guess it was around the 500 mark given some general calculations.
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  10. #30  
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    Quote Originally Posted by M&M's View Post
    dop16mm, the point here is, I think, that while we can all come up with ways to look at it, write it off etc.....we should not have to do that with a 6K USD camera.

    a $1200 P4K is bad enough if I had to lose one...ouch ! But a 6 thousand USD dollar camera. Not all of us live in the USA and we have to earn a lot more then what $6K represents to an American in order to buy that camera. BMD being Australian know this only too well. Its a lot of local currency to drop if the camera goes BANG on day 366.

    It looks like the only thing to do is take the risk (sounds crazy when talking about a new camera doesn't it) or save up some more and buy something else. Sad.
    I am well aware of currency difference, an UMPro body would set me back over $10k after tax in Canada, that's a big bite and I would be fuming mad if it died in 18 months I certainly sympathize. It's why I don't have one, but I wouldn't save up for a $50k Red either. I might do a film every 2 or 3 years at this point in my life, you can't depend that stuff will just work any more. I have 16mm cameras that are over 50 years old that I know will work every time, but the cost of raw stock for a feature length project would be more than buying the latest relatively affordable new camera for each project. If you are working for hire, rent your kit at a rate that gets quick return and have a backup. If it is for passion projects, have realistic expectations relative to what rental would cost you, and get the shoot done before the warranty runs out. There is no camera out there that you can count on working or even getting you work for that matter for a 3-5 year write down, it turns over too fast. I've decided to just stick with my original Pocket until it dies as an artistic choice for my projects. If I happen to get hired to shoot a commercial gig I'll use whatever they want to rent.
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