Thread: SDI non-working/RMA process

Results 1 to 5 of 5
  1. #1 SDI non-working/RMA process 
    Hey guys, I was hoping to get some advice regarding an issue I'm having with the camera and Black Magic Design. My main SDI port on my Ursa Mini Pro is no longer putting out a signal. I've trouble-shooted it and it's definitely the camera that is broken. I've tried calling customer support and left a message and never heard back. I did email them, and someone there did send me an RMA form, so I filled it out and also asked them what to expect as far as typical turn around periods for something like this. Didn't hear anything back. My main problem is that I need this camera to put food on the table, and can't afford to have the camera gone for a couple-few weeks or however long it'll take. I'm also afraid that my warranty period will pass since I bought this thing about 11 months ago to the day. Does anyone know how long this might take or if they might be able to send a replacement? I'm scared and frustrated as I have a ton of work to do with the camera this month and renting isn't an option for all of the projects I've commited to. Thanks for an insight.

    -Joe
    Reply With Quote  
     

  2. #2  
    Senior Member
    Join Date
    Mar 2015
    Location
    USA N. CA
    Posts
    2,936
    I RMA’d a Video Assist to Calif Support Office, took about 7-Working days including post, but I live in Northern CA, and shipping was only one day each way.
    Cheers.
    Reply With Quote  
     

  3. #3  
    Senior Member
    Join Date
    Aug 2014
    Posts
    1,837
    If this is your bread and butter unit, I suggest you rent a back-up unit while it is sent for service. You will want to get it fixed while under warranty. Trust me, after warranty repairs are expensive. It will be cheaper to rent another UMP just for the days you'll need it. Good luck!
    Reply With Quote  
     

  4. #4  
    Senior Member
    Join Date
    Sep 2012
    Posts
    1,956
    It can't hurt to ask for a loaner. You also may be able to work out a deal, since the RMA is dated before the warranty period expires, just let them know that you're going to be busy and you'll get to it when you have some down time. BM customer service while not world class is certainly not draconian either. I'm sure a little communication, as with most things in life, is all that's required to resolve this.

    Good Luck
    Reply With Quote  
     

  5. #5  
    Thanks for the tips, fellas. They got back to me and said 5-10 business days depending on whether it gets replaced or repaired. I suppose I'll just bite the bullet and get a rental. Ughhhh
    Reply With Quote  
     

Similar Threads

  1. Replies: 4
    Last Post: 04-15-2016, 08:32 PM
  2. Replies: 63
    Last Post: 01-10-2014, 03:50 PM
  3. Describe your Resolve process.
    By Brad Ferrell in forum DaVinci Resolve
    Replies: 4
    Last Post: 09-29-2013, 08:24 AM
  4. Working on my first LUT
    By Frank Glencairn in forum DaVinci Resolve
    Replies: 26
    Last Post: 07-30-2013, 02:19 PM
  5. Design Process - Grant Petty
    By Liam in forum General Discussion
    Replies: 3
    Last Post: 09-06-2012, 01:07 PM
Bookmarks
Bookmarks
Posting Permissions
  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •